Client Services and Project Management
SGS Accutest is an environmental testing laboratory providing services that consistently exceed our clients’ expectations. Our primary objective is to create and maintain long-term relationships with a dedication to quality, client services, technology and strong, consistent project management. We take great pride in our customer focus and the ability of our highly qualified staff to provide consistent, accurate information and support to the clients we serve.
Serving clients’ needs and striving to find better ways to fulfill those needs has been at the heart of SGS Accutest since 1956. Our philosophy “Total Performance You Can Count On” is our promise to deliver the best customer service in the industry. Our clients can count on us to be there to address and resolve the challenges which they face.
We strive to enhance communications and teamwork through a work environment dedicated to continuous process evaluation, redesign and improvement. Our project managers have a sense of ownership which fosters their commitment to total customer satisfaction.
Clients are assigned to project managers who become their advocates and their dedicated representatives and contacts for all analytical inquiries. The assigned project manager ensures that client expectations and program objectives are met by obtaining a thorough understanding of all relevant technical and contractual requirements.
Effective and timely communication develops trusted client partnerships, which in turn leads to successful project outcomes. Our project managers are committed to delivering the full measure of our expertise to ensure complete client satisfaction with each and every SGS Accutest service. Project managers understand through experience that successful completion of every project requires up-front planning. SGS Accutest’s Life Cycle of Project Management Services is exhibited by the following flow diagram.