SGS Accutest’s professional client services staff brings an in-depth knowledge of the front end processes that you need to successfully communicate your project requirements. Your client services representative becomes your advocate while your project is being managed and executed by the laboratory.
Not only does SGS Accutest’s client service staff possess the front knowledge necessary to complete the communications process, they also have a thorough familiarity with analytical methodology and the regulatory process, which enables them to respond to technical questions regarding the analysis being performed on your samples.
SGS Accutest’s support responsibility doesn’t end when your report is delivered. Any follow-up client questions are promptly acknowledged and responded to as quickly as possible. If necessary, the client services staff requests additional support from the senior staff to address the question.
All SGS Accutest Analytical Services Lab facilities are NELAP accredited, which assures you that the quality system used in those laboratories meets the highest National standards. In addition, four SGS Accutest facilities are ISO/IEC 17025 accredited, meeting rigid international laboratory accreditation standards.
SGS Accutest’s quality system establishes the framework for documenting the requirements of the quality processes regularly practiced by the Laboratory. The plan is supported by standard operating procedures (SOPs), which provide specific operational instructions on the execution of each quality element and assure that compliance with the requirements of the plan are achieved.
At SGS Accutest, we believe that satisfying client requirements and providing a product that meets or exceeds the standards of the industry is the key to a good business relationship. However, client satisfaction cannot be guaranteed unless there is a system that assures the product consistently meets its design requirements and is adequately documented to assure that all procedural steps are executed, properly documented and traceable.