In
addition to the Seal of Excellence Award, Accutest has received
special recognition for scoring in the top ten of all laboratories
for Customer Service, Timeliness and Proficiency Testing Samples.
Contact:
Vincent Pugliese, (732) 329-0200, Accutest Laboratories
This
program provides users with a mechanism for evaluating environmental
testing laboratories. Participants are committed to ensuring
the integrity of data, meeting customer's quality needs and setting
the standards of performance for the testing laboratory industry.
Any
environmental testing laboratory who wants to be recognized as
a participating laboratory must maintain proof of an annual ethics
training and an early detection system for questionable analytical
practices, submit a signed code of ethics and twelve months of
Proficiency Testing (PT) scores, and distribute satisfaction surveys
to their customers.
The
participants have committed to a uniform code of ethics and provide
Performance Evaluation data and Customer Survey data for comparison
to other participants. The Seal of Excellence participants
demonstrate that they are proud of the quality they achieve and
always operate with customer service as a top priority.
The results
of the program's PT scores, customer satisfaction scores, list
of Seal of Excellence Qualified Participants and the laboratory
contact information are made public. All other customer
information is held in the strictest confidence between the laboratory
and the program administrator.
The
Award is presented to laboratories scoring greater than 90% on
the combined average of all the PT studies for the previous twelve
months and ranked better than 3 on overall customer satisfaction
and timeliness as measured by the Seal of Excellence Survey.
The
ninth annual Seal of Excellence Awards were presented at the
ACIL Annual Meeting in Antonio, TX on October 9, 2006.
For
additional information on the Seal of Excellence program contact
the Program Administrator at (302) 368-1211 or email mmoore@advancedsys.com.